When close is filled and save it should get aslo reflected in activity log of change mgmt

[avinashdubey103]

HI , I have a requirement to update activity log in the notes section when the close note are filled and saved :

I have used this script , it is working but giving the following error:

Code:L

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

// Check if the Close Notes field is not empty
if (newValue) {
// Get the current user's name (or any other identifier you want to use)
var currentUser = g_user.getUserName();

// Get the current date and time
var currentDate = new Date();
var formattedDate = currentDate.toISOString();

// Construct the comment to be added to the activity log
var comment = currentUser + ' updated Close Notes on ' + formattedDate + ': ' + newValue;

// Add the comment to the 'Notes' tab in the activity log
// g_form.addInfoMessage(comment);
var activityRecord = new GlideRecord('sys_journal_field');
activityRecord.initialize();
activityRecord.setNewGuidValue();
activityRecord.setValue('element', 'comments');
activityRecord.setValue('type', 'comment');
activityRecord.setValue('value', comment);
activityRecord.setValue('group', g_form.getUniqueValue()); // Link to the change record
activityRecord.insert();
}

//Type appropriate comment here, and begin script below

}

ErrorL

[Anil Lande · Accepted solution]

Hi,

Why you are using script to update activity logs?

You can configure the fields that should appear in activity log by making small change.

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/form-administra...

Follow below steps:

1. Open any change record:

2. Scroll to Activities in Notes section.

3. Click on the Funnel icon to configure filter

4. Add the Close Notes field. and save the selection.