when i change the task to Closed skipped state but it s getting updated as closed incompleted
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01-09-2025 06:22 AM
Hi,
I was trying to change the SCtask state value to "closed skipped" but its getting reflected as closed incompleted value. below is script which i used into the IF condition workflow:
Please let me know the correction in script or workflow to fix this issue.
Thanks.
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01-09-2025 06:26 AM
state 3 and 4 means closed complete and closed incomplete
Your workflow scratchpad variable is doing what it is configured to do
If it's 3 then set close complete
If it's 4 then set close incomplete
where is closed skipped coming in picture?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-09-2025 06:34 AM
Thanks for reply. Yes, If its 3, value set to be close complete. if it is 4 - closed incomplete. but how do i declare close skipped state value(7) and how to set up value