When I report an incident through Virtual agent, the impact is not getting mapped correctly on the i

mania
Tera Contributor

‎11-06-2023 03:22 AM

Hi,

 

When I report an incident through Virtual agent, the impact is not getting mapped correctly on the incident form and urgency shows '23', '13', etc. any idea why it is not mapped? Plz brief me how can I achieve the same.

Note: Wanted to map 'Impact' and not 'Urgency'

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Thanks in Advance!

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Peter Bodelier
Giga Sage

‎11-06-2023 03:24 AM

Hi @mania 

It helps to see how you configured it.


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