When I right-click on any form field, I don't get the correct menu

[lisawalbrid]

When I right-click on any form field, I don't get the correct menu that will allow me to show the Choice List, configure the labels, dictionary or styles, etc. Instead, I get a generic menu (see attached screens).

I have tried on different computers and different browsers, and I get the same wrong menu every time.

The menu I want to get:

The menu I get instead, every time for every field:

[Connectmustaq]

Hi @lisawalbrid ,

 

When the expected right-click menu for form fields in ServiceNow is missing—and you only see a generic browser menu instead of options like "Show Choice List" or "Configure Dictionary"—this usually indicates an issue with either client-side scripting errors, user roles, or UI form configuration problems

Common Causes:

1.  Client-Side Scripting Errors

2. Role or Permission Issues

3. .Corrupted or Customized Form View

4. Specific Fields or Embedded Lists Breaking the Page

5. TinyMCE (HTML Editor) Context Menus

Troubleshooting Checklist:-

• Check user roles (personalize_dictionary)
• Inspect browser console errors and fix client scripts/UI policies​
• Clear ServiceNow/application cache (<instance>.service-now.com/cache.do)​
• Test removing recently added or customized fields, annotations, or related lists​
• Try holding Ctrl/Cmd while right-clicking (mainly for HTML/journal fields)​
• Test on a simple out-of-box form. If it works, the issue is likely form/view-specific

If you've addressed all these and the menu is still missing everywhere, escalate to your ServiceNow admin or open a ticket, providing your browser console errors and details of recent form customizations.

If it is helpful, please hit the thumbs button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Mohammed Mustaq Shaik

[Nawal Singh · Accepted solution]

Hi @lisawalbrid ,

if you right click on the label then it will display- 

like in screenshot we have- caller, attachment file from etc. field label is available if you right click on it , then it will show.

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[lisawalbrid]

Yes, this worked!! Thanks!

[Nawal Singh]

Hi @lisawalbrid 

I'm glad to hear my response was helpful!