when I was a Support user login, my visibility domain have three, incident can not import？

shiz · ‎08-19-2024

Dr Atul G- LNG · ‎08-21-2024

But why you want to import incident? Domain separation works on domain visiblity. So please connect with your admin and get the domain visiblity.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎08-20-2024

Try to change the view from Self Service to default.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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shiz · ‎08-20-2024

When I Try to change the view from Self Service to default view,I still can't import it！But if the login role is admin, you can import it.Is it a role issue that prevents the logged in user from importing?If you could help me solve it, I would be very grateful.

Dr Atul G- LNG · ‎08-21-2024

Hi @shiz

What is your use case? We can't import the way you looking, we can import via xml only, but why you want to import? Please check the domain visibility for your profile.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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shiz · ‎08-21-2024

Do you know how to set the role for the currently logged in user (not the admin role) in the case of Domain separation, so that I can batch import multiple incidents?