When Incident is creating from virtual agent the short description should be atleast 25 characters

[sree4510]

When Incident is creating from virtual agent the short description  field should be atleast 25 characters how can we do this

[Sumanth16]

Hi @sree4510 , 

Please refer below thread:

https://www.servicenow.com/community/developer-forum/character-limit-on-virtual-agent-user-input/m-p...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Community Alums]

Hi @Sumanth16  script is working fine but how can we edit the message?