when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd day and 3rd day after the incident in resolved. kindly help me.
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06-21-2016 02:16 AM
when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd day and 3rd day after the incident in resolved. kindly help me.
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06-21-2016 02:22 AM
you can use workflow editor and the timer activity in that.
Please visit this link. It will help you.
Thanks,
Vinitha.K
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06-21-2016 02:51 AM
thanks Vijay,
can we do it using schedule job?
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06-21-2016 05:02 AM
You CAN do it with a scheduled job. It would require you to add a couple fields to the incident table to determine how many times you sent the reminder and when was the last reminder sent. I've done something similar with my loaner request system to send overdue reminders using a scheduled job.
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06-21-2016 03:42 AM
you can achieve this by creating new 'Email notification' when state made to Resolved.In the Advanced condition , you can write logic by adding the days for when to send.
For more details about Days methods : GlideDateTime - ServiceNow Wiki
Thanks,
Rajesh T
