when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd day and 3rd day after the incident in resolved. kindly help me.

[servicenow begi]

when Incident is resolved, I want to send email notification to the caller to close the incident. I have to send this notification on the 1st day , 2nd   day and 3rd day after the incident in resolved. kindly help me.

[vinitha3]

You cannot do it that perfect with scheduled Job. Workflow is the perfect answer.

Thank You,

Vinithabanu Kaliamurthi| Senior Application Software Developer | CDM India Corporate Services Pvt Ltd | Tel: (617) 452-7705 | e-mail: vinithabanuk@cdmsmith.com<mailto:vinithabanuk@cdmsmith.com>

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[servicenow begi]

hi Rajesh,

Thank you so much.

can you tell me which glide date time method should I use here, as I have to set my first notification after one day of the ticket resolution, i.e after 24 hours.

say the incident is resolved on 21st June 1 PM , so the notification to close the incident   should   go on 22nd June 1 PM.

Please help me out with the logic and glide method that could help me here.

Thanks in advance.

[Community Alums]

Why 3 Notifications? You could send 1 notification when its resolved reminding user that record will autoclose after 3 days. This would give them an opportunity to reopen the ticket if needed. Then you could autoclose the incident.