when incident priority is p5 , problem priority is also same ,but need to change.

[surya65]

Hi Team,

i have incident priority are: 1 to 5.

problem priority are :1 to 4.

when i  cretaed the incident with priority p5, and i created the problem through incident ,and 

priority of the problem is same has incident p5.

but in the problem form, under priority drop down i have 1 - 4, 

soo need to change when the incident  priority is p5, when problem priority should be p4. only.

in my case its showing p5. 

how can i achive this any helps,

thanks,

surya.

[kalyan13]

Hi surya,

As per my knowledge the priority field will take from task Table. so, in incident and problem table the priority choices will be same i think that is the reason it is showing p5 in problem ticket when incident is p5 .

If u want to set priority field as p4 in problem ticket when priority is p5 in incident ticket then u need to write condition.

I hope you got my point Please mark the answer as correct/helpful. 

[shloke04]

@kalyan 

Similar explanation has already been shared with the author with relevant steps on how to achieve the requirement.

Please do not duplicate the response here.

Regards,

Shloke 

[surya65]

Hi,

what conditions, i should apply on this. 

[shloke04]

Surya,

I have already told you step by step condition with explanations with every screenshot, have you tried that. Are you facing an issue with the instructions shared by me or stuck ?

No one will be able to imaging where are you stuck unless you share the details as I have asked you couple of times to help further.

If you are stuck then please share the details and will help you.

Regards,

Shloke

[surya65]

in filter conditon: i saerch Source Incident.., there is no such filed .