Hi Team,
When Incident work_notes is updated to empty string via script, Notes section disappears and shows No Activity.
inc.work_notes = " ";
if you look at below image, there are activities..
But when same incident is updated via script like below:
var inc = new GlideRecord('incident');
inc.addQuery('active',true);
inc.addQuery('number','INC02776931');
inc.setLimit(1 ) ;
inc.query();
if(inc.next()){
inc.work_notes = " ";
inc.state = "2";
inc.update();
inc.setWorkflow(false);
}
now it shows No Activity even though there are activates if I export the XML and i can found it there.
If i go to sys_journal_field table then i can see blank entry there but even i delete it or update it, still on Incident UI Notes section not loading.
How to fix it as we have multiple Incident records of same?
Regards,
Bharat
