When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[skkkk]

When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[skkkk]

In   my environment it's protection policy enabled . We aerated new xxxxx_cxs_Knowledge , and updated what you provided . still no luck .

Once we attached the knowledge to the case alert is appearing ( KB short description +have been added to the Customer Visible Notes(comments) (Customer visible) field) .

[vinitha3]

Comment this line out,

response.fields = gs.getProperty("glide.knowman.attach.fields", "").split(",");

Thanks,

Vinitha.K

[skkkk]

Vinitha ,

Where can I comment the above code?

On Mon, Mar 13, 2017 at 4:37 PM, vinitha <community-no-reply@servicenow.com>

[vinitha3]

In this place, Please put ctrl+F and find,

else {

response.article.content = s;

response.fields = "work_notes".split(",");

}

[skkkk]

if(article.u_publish_to_customer_portal==true){

//response.article.content = s;

//response.fields = "comments".split(",");

} else {

//response.article.content = s;

//response.fields = "work_notes".split(",");

}

}

} still same issue .

any another way is it possible to find from alert ?

where it configured ?

On Mon, Mar 13, 2017 at 5:13 PM, vinitha <community-no-reply@servicenow.com>