Resolved! Oracle Cloud Push Connector : ReferenceError: \"sys_id\" is not defined.
Hi, I'm trying to consume this api on Oracle Cloud and I'm getting error 500 even though I do everything according to the documentation. can you help me?
Forum Posts
Sys Approval table field
Hi,I need to add a dictionary field in sysapproval_approver form to populate the requested_for field value.
Workday HR Spoke Offboard Employee for contingent
There is an out of the box action called 'Offboard Employee'. This action contains a primary reason dropdown that has both Terminate_Employee and End_Contingent_Worker_Contract options to choose from. However when I put in an employee ID that is of a...
Resolved! My Personal Developer Instance is Down
Are PDIs down due to the recent release/update? I've been able to access consistently for the last couple months since launching it but today I've refreshed multiple times to no avail.
Scripted REST API with Inbound Multipart/form-data via the (scoped application)
Hello everyone,Is it possible to accept multipart/form-data via the Scripted REST API (in a scoped application)? For the contexte, I am receiving from an external source a rest post message with multipart/form-data. In this this message I have two pa...
On-Call Membership Outside of Assignment Group
Wanted to know if it's possible to add a user (in this case as a secondary or tertiary) on the on-call calendar, without adding them to the assignment group. This will be a high level manager who may not want the added influx of task notifications, b...
gs.getUser().getCompanyID(); gives underdefined output on Incident table after WC upgrade
Hi Team , We have upgraded our instance to WC , and we noticed that Company field on Incident form auto populating as undefined , in default value this is the code " javascript: if(current.sys_class_name=='problem')gs.getUser().getCompanyID(); ...
Generate pdf button on the service portal
My requirement is to print the record producer variables of the record in kthe pdf file when user click generate pdf button on the ticket page of the service portal..I want suggestion where to plaçe button inside the widget of the ticket page and how...
how to make a section on the form visible to an assignment group
Hi All, I have the below requirement. The below 'notifications' section and the fields from the below screen shot visible only to a specific group. Please assist. Regards.
Resolved! Close incidents via email
Hi folks!I am trying to create a way to close incidents via email, without the need to open ServiceNow.The main idea is that a user can send an email to the instance or to ServiceNow with the subject "Close incident XXXXX" and that this closes the in...
Need to remove the question section for Frontline/Service Desk agents
Hi Everyone I Need to remove the Challenge questions section for Frontline/Service Desk agents to comply with OKTA verify process because all security verification/authentication processes will be using OKTA verify...How can i remove this question se...
Resolved! HTML comments in Portal
Hello, I would like to display the comments in HTML for the end users, how can I do it ?I found that it's possible to make this change for workspaces by setting a system property to true but I didn't find a simple way to do it in the portal. Thank y...
Saviynt Integration Catalog Item Management
We currently have Saviynt and ServiceNow integrated (early stage) but running into issues with managing catalog items created by Saviynt app. We are unable to define the fulfillment steps. The catalog item association disappears. Anyone has any in...
Use cases or questions in ServiceNow ITSM module
Hi Community, Can you please provide me with some use cases in ServiceNow with solutions, which can be practised in PDI ? Thanks,Prakhar
Reference field value is getting cleared on saving the form and the xml has the value
Hi, a referenced field value is getting cleared after saving the form. but after saving when i checked the xml, it has the value.i checked client scripts, ui policies and business rules. can someone help?
