Please suggest some best practices to manage ageing tickets and sla breaches.
Hi Team,How can we handle Ageing tickets and SLA breaches in ServiceNow? How to manage and reduce the count ?Regards,Sofiya
Forum Posts
How to validate the Excel file data in service catalog before submitting the request?
How to validate the Excel file data in the service catalog before submitting the request?
I want to add a start date to the "Email User setup" catalog activity. Sounds like an OOB workflow.
I want to add a start date to the "Email User setup" catalog activity. Sounds like an OOB workflow. I tried to save but got "match not found" restored to original.
Hi Community,I have a list view in ServiceNow Portal, however automatic dot-walking=
Hi Community,I have a list view in ServiceNow Portal, however automatic dot-walking causes the filter script and filtering functionality to diverge.
Resolved! Script include returning NULL to Client script
Hello,I have created a script include to check if the date entered is in scheule or not, but the script include is returning value as Null.Please check the below scriptScript include:var execution_date_check = Class.create(); execution_date_check.pro...
Error messages in script include “HR_MLPortalUtilsSNC”
Dear Expert Please tell us. The following message was output to the application log in large quantities.MessageSolution GlideRecord does not exist, please train the solution definition. Question1.What is the cause of the error message, which seems to...
Mobile Agent app not showing navigation tab
On mobile agent application navigation tabs are not showing in navigation bar.It is showing only 'Notifications' and 'Settings' tab, All other configured active tabs are not showing up for admin as well as all users.Configured all the navigation tab ...
SLA not attaching for particular account
Hello Experts, I've a weird situation here where I've configured CSM in ServiceNow and SLA is a copy of OOB(only timing have been customized). I've imported accounts and contacts from company's AD. While I create a case with other accounts, SLA is a...
Resolved! Show Field Message Error after Version Up From Vancouver to Xanadu
Hello everyone,After my instance was versioned from Vancouver to Xanadu, my error message field display was no longer red but black as shown in the picture.Does anyone know the reason why and how to fix it? Please help me.Thank you so much.Here is my...
Resolved! Add Multiple Attachment through Custom variable in Record Producer
Hello everyone,I encountered the following problem:Because Type Attachment only allows adding 1 file, I want to use widgets to attach multiple files and adjust the position on Record Producer's Layout arbitrarily.=> So, i have created a variable in R...
Tests related to stories through Agile Board are missing
Hello Community,I'm experiencing an issue when creating tests from the Agile Board in ServiceNow. For each corresponding story, we create tests as shown below: Upon creation, the tests appear correctly linked to the story:However, as time passes, I'v...
Embed multiple list report in email body of schedule report emails
Hi Folks,Hi everyone,I've successfully implemented the insertion of a single report into the body of a scheduled email. Now, I'm wondering if it's possible to include multiple list reports in the same email body. I have followed @Adam Stout article ...
ServiceNow Jira webhook is it possible to use OAuth
HiWe are looking to implement the ServiceNow Jira Webhook to enable bi-directional updates. In the push flow from Jira to ServiceNow, the configuration documentation uses API Token.Is it possible to use OAuth instead of the API Token. If not, what ar...
Knowledge Articles not showing on portal
Hi everyone, for some reason the articles that are being created and publioshed are not showing on the portal, I dont know if its a problem with the knowledge bases, with the article templates or something else ... can wnyone help with this ?
i am trying to create a database view to show records from table a but not exists in table b using left join
Hi,I have two tables with similar column names and I need to return records from the left table which are not found in the right tableI know how to write this in SQL Server but not familiar with ServiceNow Left Join any help would be really appreciat...
