Hello Everyone, I have a requirement. we have a outages tagged for incident and the duration is tagged for it. I need to write a business rule if state changes from on-hold -awaiting caller to resolved the outage should ...
Hi, Pls advise me to trigger email notification recipient value from scheduled job, below is the scenario to get recipient value: Recipients will be determined in the scheduled job script and passed to email notification as a string in parm1.CI assig...
I have a requirement where i need to check if the catalog item have 2 attachments , if not it should not submit , i am able to check the attachment by using on submit client script on the catalog item but how and where to include the count ? Can som...
This flow should be trigger when there is a event created but right now its not exist in flow context.
Hi All,A strange case was reported to our team where some VITs related to the same asset (CI) are being re-opened every week at the time the Qualys Host Detection Integration is executed but, these vulnerabilities doesn't exist in Qualys so that, the...
Hello, We are trying to implement an Outbound REST web service in ServiceNow with basic SSL certificate based Authentication. Since we dont have this option OOB for REST in ServiceNow, we need to configure similar to SOAP or we need to follow some di...
I have a catalog item where I have a question of list collector type with 7 choices , Can I use decision table just to store and get choices on form instead of creating custom table, since list table is mandatory field to select for list collector va...
how to add text behind the add attachments . please provide me the steps
The user is trying to approve the change request but she cannot do. She can only reject the approval itseems. I have impersonated her but I can see the approve and reject button. How do I sort this?
Hi All, I tried to fetch the All the activity in notes including assigned_to date. I can fetch only comments_and_work_notes and comments. I am unable to fetch the data that is coming from the fields like assigned date from Notes. Please see the attac...
Hi All,We have added ServiceNow application to outlook, but we need to hide two option (Chat with Virtual Agent and Create VTB Task) from end user in the application. Could you guide us on how to hide these two options for end user.Please find the at...
I'm trying to create an ATF test for Virtual Agent Chat. My problem is that the text field (see pic) in the chat cannot be sent to chat. Can't find Send button using Click Component (Custom UI).Is it possible to create a step or script that would imi...
Hi All, Please share me the use cases for integration ServiceNow with AWS Discovery. please share the cases and if possible, share what happens with each use case. Thanks and regards,Ram
What I'm trying to accomplish is to make a util script include that will be used to update a table. While I could create a Util script for each use case I figure it would be easier to create one then if possible the script would be able to determine ...
I'm currently working with Now Assist in Virtual Agent in Xanadu and I want to adjust the way results are displayed.By default, Now Assist results are presented in a carousel format, which requires users to scroll horizontally through options. Howeve...