We want to switch to AI Search on our service portal, but need to retain a current incident search feature that we have. Users can currently search for a specific incident number and view the incident on our service portal using a Zing search source....
Date Field variable should not be Future DateI am trying to achieve this using variable attribute without a catalog client script and catalog UI policies.See by default we do not have variable attribute for a date field . So, I added an or condition ...
I need to set work shifts with time conditions based on the created in the incident. For example if an incident was created between 8am to 4pm, I want the 1st shift field on the incident table that I created, to be marked true. 1st shift: 8am-4pm2nd ...
Hi All, We are a servicenow build partner and have an application on the servicenow store. We have a requirement to create a "clone" of the application on a different company's partner instance, so different vendor code and probably application name ...
I have a reference field for all the service offerings. One of the service offerings is called "unknown". I want the "unknown" option to be shown at the top of the list as the first option and then followed by all the service offerings in alphabetica...
I'm working on an ATF test for change management and need to set the date/time fields on the change form for 30 mins in the future (planned start), 45 mins in the future (rollback time) and 60 mins in the future (planned end). I'm using this server s...
Hi Team, Please bear with me as I am new to ServiceNow and looking for some help.At present, we are utilizing the workflow process for our change management. Our Change team is seeking the capability to include additional groups manually to Normal ch...
Hi,Please assist to modify the reference qualifier for dictionary override for change_request table, on the cmdb_ci column. Change group is not empty and CI class is “DataBase” and install status = Installed and Operational status != retired--- or ...
Hi, Can someone please me help with the code. I have 4 records producers in the sys_user table. They are all referenced to a custom table u_company_hierarchy 1)company2)department3) u_division4)u_unit All records in the u_company_hierarchy table ar...
Hi All, I want to change the help text(Open Preview) of icon for preview which is at the start of each record in the List view on workspace. Where can I change this text ? Thanks,Uma
I have applied a filter to a custom field (u_gradeISNOTEMPTY).Before there were 3k records ,after applying the filter there are 100 records.Still the value inside the field is showing empty.I will be very thankful to you for your solution
We have a workspace where we display a record from a table on a page. An entry is a list collector. However, a user can also enter free text there. Can I switch this off in the workspace? Is there perhaps a property for this?
I have been having my PDI (Washington, D.C) reclaimed a couple days before the end of the inactivity period. Tonight (Sept. 4), I received the email saying my instance "will be reclaimed based on inactivity after the end of day Sep. 6, 2024 PST." I...
I all,I have the necessity to import an XML File that store a complex data structure,Here an Example: <c SEGMENT="1"> <a> val_A1</a> <d> val_D1</d> </c> <c SEGMENT="2"> <a> val_A2</a> <b> val_B2</b> </c> <c SEGMENT="3"> <a> val_A3</a> </c> <b> ...
Hello Team,I am trying to edit the fields present on the form when the Edit UI action is clicked.when click of edit , a form is opening which i need to edit. The UI Action is Configured on List declarative action Please let me know how can we do it, ...
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