We have discovered that when the system or a user tries to send an email to our service desk the emails are ignored with the following reason "SMTPSender: no recipients, email send ignored" this same email address is our email account for outbound sy...
Hi Everyone I'm currently fighting with a business rule that I am trying to create. What I would like to happen is when a incident is accepted as a major incident, I would like an automatic outage created for that MI. I have it working to a point whe...
I am building an inbound action to take an email from one of our automation tools and order a catalog item. in the email is the manager who I want to order the item from. However even if i add the setRequestedFor it still shows the email address orde...
Hello everyone, I want to create a Guided Tour in DEV and move it via TEST to PROD. When I select a SP Portal and a SP Page during the tour creation, the guided tour designer opens the corresponding pages on dev. All all created steps within the tour...
Hi All, I have the below code but its not working as expected. I am storing few numbers in RITM description and wanted to obtain the max number.----------------var ritmAT = []; var gr = new GlideRecord("sc_req_item"); gr.addEncodedQuery...
Implement a rule that when a new "Service Catalog Request" is submitted with a high priority , it checks for any open incidents from the same user in the past 30 days. If more than three such incidents are found, change the priority of the new reques...
We need your suggestion regarding the below SLA Query- We have two vendors in our servicenow instance and for both vendors, they have their respective SLA's (Resolution and Response). If any ticket (P3/P4) gets upgraded to P1/P2 and initially assign ...
I need to create a notification that will go to Catalog Item Owners to review their catalog items on an annual basis.For each catalog item, we identity an assignment group that owns that particular catalog item. So, the notification will go to the Ow...
Hi , My requirement is I want only email id of user not a user name . I have mentioned only email in variable attribute still user name is showing (I can't change display value at table level because it will affect on other catalog item but i want o...
Hello, Hoping someone can help me with this. Whenever creating an assessment, with either the designer or through the normal UI, it is showing the HTML tags in the description fields. This happens even just using the text field html choices such as b...
We have established an Incident Management and Catalog Request system for the user community to seek assistance. As the IT team, we need to fulfill these requests. Is there a way to automatically generate enhancement requests from catalog items? The...
Hi All, We have noticed computer records where warranty expiration is not populated. The discovery source form these records is 'SG - Intune'.after going through few blogs on community, I reviewed data sources for intune computers and robust transfor...
I am trying to import the GitHub needit repository in Xanadu PDI. Since the Repository is meant for Xanadu PDI,just wondering would it work in Xanadu PDI as well.Thanks in advance.Thanks Jeba
Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. One of our clients is experiencing a problem in their production instance. The global search field doesn't produce any results unless there's an exact task numbe...
Hi, I am looking for the best way to load ServiceNow data to Oracle. I am using Table API to extract few ITSM tables to Oracle(incident table is one of them). I am using Python for this. My main concern is the API performance when I have to load 200k...
