Implement a rule that when a new "Service Catalog Request" is submitted with a high priority , it checks for any open incidents from the same user in the past 30 days. If more than three such incidents are found, change the priority of the new reques...
We need your suggestion regarding the below SLA Query- We have two vendors in our servicenow instance and for both vendors, they have their respective SLA's (Resolution and Response). If any ticket (P3/P4) gets upgraded to P1/P2 and initially assign ...
I need to create a notification that will go to Catalog Item Owners to review their catalog items on an annual basis.For each catalog item, we identity an assignment group that owns that particular catalog item. So, the notification will go to the Ow...
Hi , My requirement is I want only email id of user not a user name . I have mentioned only email in variable attribute still user name is showing (I can't change display value at table level because it will affect on other catalog item but i want o...
Hello, Hoping someone can help me with this. Whenever creating an assessment, with either the designer or through the normal UI, it is showing the HTML tags in the description fields. This happens even just using the text field html choices such as b...
We have established an Incident Management and Catalog Request system for the user community to seek assistance. As the IT team, we need to fulfill these requests. Is there a way to automatically generate enhancement requests from catalog items? The...
Hi All, We have noticed computer records where warranty expiration is not populated. The discovery source form these records is 'SG - Intune'.after going through few blogs on community, I reviewed data sources for intune computers and robust transfor...
I am trying to import the GitHub needit repository in Xanadu PDI. Since the Repository is meant for Xanadu PDI,just wondering would it work in Xanadu PDI as well.Thanks in advance.Thanks Jeba
Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. One of our clients is experiencing a problem in their production instance. The global search field doesn't produce any results unless there's an exact task numbe...
Hello everyone, I'm encountering an issue with the "Edit" function of related table in the form view of the "sn_si_incident" table, and I'm hoping to get some insights or solutions. Here's the problem step-by-step:When I open a record from the "sn_si...
Hi, When clicking on "Group Tasks" in the Time Sheet Portal , the data does not load and the transaction is freezing the entire instance. Steps:Navigate to Time Card>>Time sheet Portal
Hello Everyone,we have a reuirement where we want to restrict set of users navigating to servicenow backend ?Any suggestions..
Hello friends, We started using Universal Request a few months ago, we had to customize some of the features in order to attend business requirements. So far, no issues, however, some of the catalog items, those that are called from an Order Guide, i...
Hi Experts, I am getting an error "Tour ended because the next step was not found" on portal guided tour. And when I tried to edit step in guided tour showing error "Placement options are unavailable for hidden step." And when I am trying to click on...