When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[skkkk]

When knowledge article attached KB content coping to case worknotes . How can we stop that . We don't need the content .

[E_19]

Hi Vinitha, I am having trouble getting the KB sys id.  

With a BR I am trying:

var notes = current.close_notes;
if(notes.indexOf("Knowledge article")>=0);
var str = notes.toString();         
var res = str.substring(18, 27);                    this gets the correct KB article number
//var KBnum = res;
var kbGr = new GlideRecord('kb_knowledge');
kbGr.addQuery('number', res);                I think the problem is here but as I understand I pass res which has kb number and if there is a match it should return it. 
kbGr.query();
if(kbGr.next())
gs.log('Found1 ' +kbGr);    results in.  Found1 [object GlideRecord
gs.log('Found2 ' +res);                       Found2 KB0014306

Any advise appreciated 🙂

Thanks

[vinitha3]

Please mark as correct answer if it has helped you out.

Thanks,

Vinitha.K

[shloke04]

Hi Hima,

You need to navigate to System properties(sys_properties.list) from the application search menu and then find this Property "glide.knowman.attach.fields". Simply remove the Work Notes from the Property value to stop attaching the knowledge content getting attached to work note field as shown below:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[skkkk]

This one also I tried , no luck .

when we are preview and attach - it's not working . Without previewing

attach content is not coping . Which UI macro can we use this .

On Mon, Mar 13, 2017 at 6:16 PM, shloke04 <community-no-reply@servicenow.com

[skkkk]

Hi All,

Once i click the attach to case button knowledge content is coping to case work notes .

I don't want to copy the content .