when Request is cancelled Send notification to Requester, Assigned to & Approver

[Arjun Reddy Yer]

Can anyone help me in getting the solution @priyasunku @Ankur Bawiskar @BharathChintala @Sumalatha Y @AnveshKumar M @Allen Andreas @asifnoor @Brad Tilton @Pradeep Sharma @Sonu Parab @Sandeep Dutta @Hemant Goldar @Mohit Kaushik 

when Request is Cancelled Send notification to Requester, Assigned to & Approver (if Request is required for Approval).

I had written Notification, Created Event & written Business Rule but it's not triggering notification.

Notification:

Event:

Business Rule:

[Gopi Naik1 · Accepted solution]

Hi @Arjun Reddy Yer ,

Remove recipients added in "Who will receive"  section and check "event param1 contains recipients" as true. And use below code in business rule.

(function executeRule(current, previous /*null when async*/) {
var arr=[];
arr.push(current.requested_for.toString());
arr.push(current.assigned_to.toString());
var approval=new GlideRecord('sysapproval_approver');
approval.addQuery('sysapproval',current.sys_id.toString());
approval.query();
while(approval.next()){
arr.push(approval.approver.toString());
}
gs.eventQueue('sc_req_item.canceled',current,arr.toString());

})(current, previous);

[Aman Kumar S · Accepted solution]

Hi @Arjun Reddy Yer ,

The issue is with your BR condition, you should keep it as "Stage changes to Closed complete OR stage changes to Request Canceled".

You are using "and" condition instead.

ALso the eventQueue function the params are very critical, for your case it  should be something like:

gs.eventQueue('sc_req_item.canceled',current, current.assigned_to,childAssignedTo.string());

And also mark event parm 1 contains recipients and 2 in the notification

[Arjun Reddy Yer]

Is the below mentioned Business Rule Script is correct

(function executeRule(current, previous /*null when async*/) {

// Add your code here
var childAssignedTo = [];
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request',current.sys_id); // or ritm.addQuery('request',current.sys_id);
ritm.query();
while(ritm.next()){
childAssignedTo.push(ritm.assigned_to);
}

gs.eventQueue('sc_req_item.canceled',current.assigned_to,childAssignedTo.toString());

})(current, previous);

[Aman Kumar S]

As I have mentioned above, change your few lines of code as below:

while(ritm.next()){
childAssignedTo.push(ritm.getValue("assigned_to"));// use of getValue is critical here
}

gs.eventQueue('sc_req_item.canceled',current,current.assigned_to,childAssignedTo.toString());

[Arjun Reddy Yer]

Can you help me on issue which I'm facing

https://www.servicenow.com/community/developer-forum/is-it-possible-via-workflow-to-auto-change-the-...

[Arjun Reddy Yer]

Can you help me on issue which I'm facing

https://www.servicenow.com/community/developer-forum/is-it-possible-via-workflow-to-auto-change-the-...