When state is updated by system its should show system name in activity form not the user name?

mathumathi
Tera Contributor

Hi, 
can someone help me on this task to resolve!!

When the state  field is changed on a form from "Resolved to Closed" or "Waiting on end user to User Response" updates in activity, it shows the requestor name or user name but not "System.".

I have raised a request from portal and changed the state of ritm from waiting on end user and i have responded from the portal (1st attachment) and in activity its shows user name but it was updated by the system (2nd attachment)

My requirement -  When state is updated by system its should show system name in activity form.

Attaching the screenshot:

mathumathi_1-1727432469808.png

 

 

mathumathi_0-1727432059915.png

 

Thanks in Advance!

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