when the state is cancelled making the additional comments mandatory in the incident form?

[Dr Atul - LNG]

Hi @Rasoolbe 

https://www.servicenow.com/community/itsm-forum/need-to-make-additional-comments-mandatory-when-stat...

[Ankur Bawiskar]

@Rasoolbe 

you can use UI policy for this, this is an easy requirement.

Something like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rasoolbe]

I did the same thing, but when even I am refreshing again additional comments become mandatory all the time.

[Arafath]

Check for any other data policies or ui policies or client scripts that are making the field mandatory and disable them.