When there is no workflow , request goes to manager why ?

[1dusjhyahnt]

In My Customer Instance , when there is no single workflow for catalogue item , but approval goes to manager why ?

[Dr Atul G- LNG]

Hi @1dusjhyahnt 

Could you please check is these fields are empty:

or check the RITM , is any workflow/ flow attached. 

[1dusjhyahnt]

Hi @Dr Atul G- LNG 

Yes , it 's blank 

[Community Alums]

Hi @1dusjhyahnt ,

There is a default OOTB workflow for Request record:

• Service Catalog Request: a simple workflow that fulfills a simple order.

Reference: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage... 

[Dr Atul G- LNG · Accepted solution]

Hi @1dusjhyahnt 

I am agree with @Community Alums regrading default Workflow, and seems i was confused that it must be attached. But even though this workflow not attached still it execute with condition like price greater than $1000.

Thanks @Community Alums  for adding this in my knowledge.