When there is no workflow , request goes to manager why ?

1dusjhyahnt · ‎12-06-2023

In My Customer Instance , when there is no single workflow for catalogue item , but approval goes to manager why ?

Dr Atul G- LNG · ‎12-06-2023

I am agree with @Community Alums regrading default Workflow, and seems i was confused that it must be attached. But even though this workflow not attached still it execute with condition like price greater than $1000.

Thanks @Community Alums for adding this in my knowledge.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Luxo Nadappan · ‎12-06-2023

Hi ,

Have you checked the whether any BR has been customized to add approvals ?

Regards,

Luxo