when to send conditions for email notifications based on request form variables

lisak_ · ‎06-21-2017

I want to send an email notification when the Application is Percolate, the State is Closed Complete, a variable on the request form is either employee or agency and a variable on the request form is one of four options (feed, seed, DF or corp). When I test what I have set up emails go out for all of the four options even if just one is selected. I think my logic is correct regarding the when to send conditions, so I'm wondering if I can't set up the conditions based on the variable on the request form. Does anyone know if this is doable or not?

I tried adding more conditions and was not successful. (MoreEmailNotifications attachment)

Mwatkins · ‎06-22-2017

Hm... I can't explain why this would happen. If your notification is running on a RITM record (sc_req_item) you ought to have access to the Variables object through the condition builder. It works for me in my instance when I test a similar, albeit simplified filter. When the checkbox is unchecked, the Notification does not fire. When the checkbox is checked, the Notification does fire.

What happens when you put some code in the Email Notification to output the values of the variables? Anything unexpected? (see JavaScript in emails )

//obviously, you should replace these variable names with your actual, case sensitive variable names.

gs.info("df: " + current.variables.df + ", corp: " + current.variables.corp);

View solution in original post

Mwatkins · ‎06-21-2017

So... are you saying that, for example, even though the variable "Corporate" is "false", the notification with the condition for "Corporate" is "true" still fires?

lisak_ · ‎06-22-2017

Yes

Lisa

Mwatkins · ‎06-21-2017

Also, what type of variables are Feed, Seed, DF and Corp? Is each one a separate Checkbox variable and was the variable type ever changed?

lisak_ · ‎06-22-2017

They are separate check boxes so each would be a separate true/false value.

Lisa