when user Inactive approval send to manager for RITM approval in workflow.

[thanuja thanuja]

Hi Community, 

I need help for inactive user approval send to manager approval in flow designer.

Example: Tommy is actual approver but Tommy is inactive in ServiceNow so the approval is skipping. This time the approval wants to trigger to Tommy Manager through flow designer for service catalog 

Help me please.

Thanks,

Thanuja

[Aman Kumar S]

Hi @thanuja thanuja 

Before the approval step, you need to first check if approver is active or not using filter condition, then if it is active send it for approval to the approval, else send it to approver's manager

[Vasu ch · Accepted solution]

Hi @thanuja thanuja 

You can use the following script for the rules.

sys_id = "";
var obj = new GlideRecord("sys_user");
obj.get("46d44a23a9fe19810012d100cca80666");  // User sys_id

if(obj.active){
    sys_id = obj.sys_id;
}else{
    if(obj.manager){
        sys_id = obj.manager;
    }
}
return "ApprovesAnyU["+sys_id+"]";

Regards,

Vasu Cheeli

[thanuja thanuja]

Hi Vasu,

Where can I use this script? in flow designer?

Thanks,

Thanuja

[Vasu ch]

Yes. You have to use it in flow designer

[thanuja thanuja]

Thank you so much @Vasu ch 

It's working as expected.

Thanks,

Thanuja