Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

When we open any Incident record we have to show all Incident numbers of 'Assigned to' user in aler

Not applicable
 
1 ACCEPTED SOLUTION

vermaamit16
Kilo Patron

Hi @Community Alums 

 

You can use a display business rule on Query to get the incidents assigned to the Assigned To Engineer on your incident record. Refer below snippets for more info :

 

AmitVerma_0-1704285065743.png

 

AmitVerma_1-1704285087860.png

 

Output :

 

AmitVerma_2-1704285116113.png

 

 

Thanks & Regards

Amit Verma

Thanks and Regards
Amit Verma

View solution in original post

6 REPLIES 6

Anil Lande
Kilo Patron

Can you please share what you have tried and what is not working?

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

Where you want to show? In list view or in report?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Addy22
Tera Guru

Hi,

You can use onLoad client script and make AJAX script include call and send the assigned to sysID

 

In Script include you can Gliderecord incident table with query assignedTo=sysID and store it in an array and return the same. Then show those numbers in alert.

 

If you have already tried this,then please share the script 

vermaamit16
Kilo Patron

Hi @Community Alums 

 

You can use a display business rule on Query to get the incidents assigned to the Assigned To Engineer on your incident record. Refer below snippets for more info :

 

AmitVerma_0-1704285065743.png

 

AmitVerma_1-1704285087860.png

 

Output :

 

AmitVerma_2-1704285116113.png

 

 

Thanks & Regards

Amit Verma

Thanks and Regards
Amit Verma