When we open any Incident record we have to show all Incident numbers of 'Assigned to' user in aler

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Community Alums
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‎01-03-2024 03:43 AM

 
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Amit Verma
Kilo Patron
Kilo Patron

‎01-03-2024 04:33 AM

Hi @Community Alums 

 

You can use a display business rule on Query to get the incidents assigned to the Assigned To Engineer on your incident record. Refer below snippets for more info :

 

AmitVerma_0-1704285065743.png

 

AmitVerma_1-1704285087860.png

 

Output :

 

AmitVerma_2-1704285116113.png

 

 

Thanks & Regards

Amit Verma


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Community Alums
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In response to Amit Verma

‎01-03-2024 04:38 AM

Hi Amit,

 

Thanks for your response.

 

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Anurag Tripathi
Mega Patron
Mega Patron

‎01-03-2024 04:41 AM - edited ‎01-03-2024 04:41 AM

Hi Anil,

Instead of an alert, you should show this in a related list.

Some strong benefits using related list:

  • Alert would vanish once you click ok but related list will be there. 
  • No Additional scripting required.
  • Wont look ugly if the list is big.
  • OOB

Here is the OOB related list you need.

AnuragTripathi_0-1704285658927.png

 

-Anurag