whenever i submitted the Record producer one worknote is showing in incident table

[Srinivasu2]

Hi Community,

whenever i submitted the Record producer the below work note is showing in incident table. 

"Ticket has been sent to Accenture Shared ServiceNow", but rest of things working fine

Will it be fine or it may be issue in future?

Please find the below screenshot and advise

Thanks & Regards,

Srinivasu 

[Srinivasu2]

Hi @Saurav11 ,

I have written a record producer script for auto assignment of respective group in incident table,

I have moved 77 subcategories from dev to test along with updated script, out of 77 for 20 subcategories showing above work note in test,

these 20 subcategories are under one category that is "Brazil-EUC"

57 subcategories are not showing above work note, 

Could you please suggest what can i do now?

Please find the below screenshot

[Saurav11]

So you want to stop it for the 20 records?

[Srinivasu2]

Yes , that's correct

Please help me

Thanks in advance

[Saurav11]

Hello,

Then we will need to find which business rule is working for it. In the business rule table can you search script contains the text which is getting printed it will give you the script 

[Srinivasu2]

Hi,

Could you please check this business rule which is running and showing that work note

Regards,

srinivasu