whenever i submitted the Record producer one worknote is showing in incident table

Srinivasu2
Tera Contributor

‎09-27-2023 03:27 AM

Hi Community,

 

whenever i submitted the Record producer the below work note is showing in incident table. 

 

"Ticket has been sent to Accenture Shared ServiceNow", but rest of things working fine

 

Will it be fine or it may be issue in future?

 

Please find the below screenshot and advise

 

 

Thanks & Regards,

Srinivasu 

 

 

 

 

 

 

 

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Srinivasu2
Tera Contributor
In response to Srinivasu2

‎09-27-2023 07:02 AM

Hi 

 

please find the attached screenshot 

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Saurav11
Kilo Patron
Kilo Patron
In response to Srinivasu2

‎09-27-2023 07:08 AM

No this is not the one there will be test like ticket has been sent to

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Srinivasu2
Tera Contributor
In response to Saurav11

‎09-27-2023 08:14 AM

Hi @Saurav11 ,

 

there is no business rule available text like "ticket has been sent to"

 

Regards,

Srinivasu

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Saurav11
Kilo Patron
Kilo Patron
In response to Srinivasu2

‎09-27-2023 08:19 AM

In the navigation there is something called script tracer. Use that and perform the activity the tracer will trace what scripts are running behind

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Srinivasu2
Tera Contributor
In response to Saurav11

‎09-27-2023 08:29 AM

Srinivasu2_0-1695828506401.png

 

Please find screenshot and let me know the steps to how to trace the script?

 

 

 

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