whenever i submitted the Record producer one worknote is showing in incident table

[Srinivasu2]

Hi Community,

whenever i submitted the Record producer the below work note is showing in incident table. 

"Ticket has been sent to Accenture Shared ServiceNow", but rest of things working fine

Will it be fine or it may be issue in future?

Please find the below screenshot and advise

Thanks & Regards,

Srinivasu 

[Srinivasu2]

this is BR script, in Script tracer is showing line no : 35 for that worknote

but i could not find, Please check line no 35 and advise

Regards,

Srinivasu

[Saurav11]

No you will need to check everything in the screenshot to see where the code is coming from.

[Srinivasu2]

Please find the below screenshots for your reference

[Saurav11]

What do you see when you click on the record producer?

[Saurav11]

Please click on the record producer and see what it shows once.