Where can I find the UI Action 'Resolve' on the incident table in Service Operation Workspace?

Alon Grod · ‎12-21-2023

Hi,

I want to edit the 'Resolve' button in the incident table in Service Operation Workspace' but I cant find it under UI Action table. Where can I find it?

Stefan Georgiev · ‎12-21-2023

@Alon Grod , if you are using your OOB UI action you should be able to disable it by setting this record to active false UX Form Action Layout Item - Resolve:
https://<your_instance>.service-now.com/sys_ux_form_action_layout_item.do?sys_id=a1cf79fac7213010d7e818b1c7c26007&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null

View solution in original post

Stefan Georgiev · ‎12-21-2023

Hello @Alon Grod ,

you need to go to the UI Action table<sys_ui_actio>, and search for name 'Resolved', table incident and you need to check the workspace tab on the UI action form and you need to check those checkboxes :

Those checkboxes are regarding UI actions on the workspace.

Hope that this helps you!

If the provided information answers your question, please consider marking it as Helpful and Accepting the Solution so other community users can find it faster.

All the Best,
Stefan

Alon Grod · ‎12-21-2023

@Stefan Georgiev hi i found the under UI action a 'Resolve' ui action but when I make it inactive i can still see it in SOW, so i dont think this is the right answer.

Stefan Georgiev · ‎12-21-2023

@Alon Grod if you are sure that is the correct UI action and it is not active, try to clear the cache and relog.

Alon Grod · ‎12-21-2023

@Stefan Georgiev can you please check on your end to see what happend in SOW when u make it inactive?