Hi Everyone,I want to show "Incident By Same Caller" Related List on Incident "Create New" Form, before creating the incident record, on change of Caller field. Is it possible? if yes Please let me know the solution....Thanks in advance..
So for my current project, I need to set an error message on a planned start date field or planned end date field if they are outside the parameters set. I have everything working fine, meaning my conditions are all correct, but I cannot figure out h...
I want to set due date = current date + 3 days ?Thanks in advance.
When I am opening a ticket for some reason a different users name is populated in the opened by field. I can manually change it to my name but would like to not have to do that every time I open a ticket. The users name that display is a consultant...
Hi All,I have written some SQL queies but it is not working when i checked it with script background , I am getting some errors .gs.sql("(select category from incident;)"):[0:00:00.000] Script completed in scope global: scriptJavascript compiler exce...
This is more of a curiosity question rather than trying to solve a particular problem and I know best practice says always use ajax, yada yada. I was just trying to test a simple class create SI from a client script and thought I could declare and ...
I am having a really hard time coming to grips with the security surrounding our discovery credentials. In turn our Chief Security Officer is throwing up road blocks in regards to credentials that have access to the servers.Does anyone have more info...
Hi All,I am working on bi-directional integration. And in SOAP message our Request XML looks like <Payload><var1>${var1}</var1><var2>${var2}</var2><var3>${var3}</var3><var4>${var4}</var4><var5>${var5}</var5></Payload>Client wants the complete payload...
We have a catalog item. In this catalog item we have a input field "Field1".Now onChange of this field we check if this value is already exist on the server by using GlideAjax. We want to to same thing onSubmit as well, but we do not want to make s...
I'm working on a domain separated instance and am using client scripts to configure forms based on what company is selected. I'm using an ajax script include which includes queries across the core_company table (including companies outside the user...
I am Not able to connect ODBC DSN, getting error 1001 Authentication failed, though DNS is created and tested Successfully, odbc user has SOAP role and itil role. Please suggest.
Hi,We have a multiline field on a item which we need to split into the indvidual lines and process these in a JS Script.Is it possible to convert the multiline into an array, we have tried lines.split ('\n'); and also using match but neither have wor...
Hi Experts,I want to know if it is possible to query variable values associated with an item in Shopping Cart. My Catalog item as a few Variables, and once I have added an item to the cart, I would like to warn the user if they try to select the sa...
I am reading in an import set, for each record in an OnBefore script, I need to create a Service Catalog cart request and request item. Then, the given catalog service item will generate tasks through a workflow. Once that is done, I need to update t...
Hello! We are setting up rules to prevent a user from approving his or her own Change Requests. Currently, when a user creates a CR and assigns it to the appropriate group, that user can show up as an approver. We've set up a business rule that s...
