Where is expert_shell defined?

[devinair_g]

Hi

Where is expert_shell page defined in servicenow?

Thanks

Devi

[Pradeep Sharma]

Hi Devi,

Edit : This is a container which embeds the input data in it. You can just type expert_shell.do in navigation filter to check it.

[devinair_g]

Hi Pradeep,

Thanks for the reply.

Once the Incident is closed,a mail will triggered for taking survey.After clicking on the Survey link in mail,if the user is not logged into the ServiceNow instance they should be redirected to the SSO page.But in our instance we are not getting redirected to the SSO page.

My Survey Url: https://instancename/nav_to.do?uri=expert_shell.do

Here the URI is expert_shell since we are using Survey Wizard.If I change URI to survey_take ,user is redirected to SSO page.

Please help

Thanks

Devi

[Pradeep Sharma · Accepted solution]

Hi Devi,

You may find the below link as helpful.

https://community.servicenow.com/thread/174745

[UPASANA2]

Hi Pradeep,

I got redirected to SSO login page, was able to take the survey. But it did not get updated as COmpleted in Task survey details. Its still in Requested stage.