Which List View is opened from Data Visualization in Agent Workspace?

[Dominik von Fi1]

Hi All,

I have configured a landing page in agent workspace specific for CSM. Now I created some data visualizations but I am not satisfied with the list view which is opened when I click on the single score of the data visualization.

Now I saw that you actually can modify this, but it seems only to be the case if you are using the "configurable workspace" for CSM. I did not use this, as I only wanted to create a custom landing page, not much more...

So can I somewhere configure which list view is opened from data visualization in Agent Workspace?  (btw: I assumed this should open the "Workspace View" for any kind of list by default, but that's also not the case...).

Thanks!

[Dominik von Fi1]

@Chuck Tomasi maybe you have a hint? 🙂

[Saurav11]

Hello,

If you could share some screenshot it would be helpful

Thanks.

[Dominik von Fi1]

Yeah sure:

I have a "single score" data visualization which shows Customer Service Task (sn_customerservice_task) Records where I am the "assigned to". When I click on the score, the following list is displayed:

Now, I wanted to know, which list view is displayed here? Is it the default view of the table? Can I modify this?

[Saurav11]

Navigate to sys_ui_list table in Servicenow

Then find all the list views for your table

For example:- i checked for Incident table in below screenshot

Here i checked the view of workspace by opened the record you will see all the fields:-

You can check if that view matched if not you can look at all the list views created for that table in the sys_ui_list

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