Which List View is opened from Data Visualization in Agent Workspace?

[Dominik von Fi1]

Hi All,

I have configured a landing page in agent workspace specific for CSM. Now I created some data visualizations but I am not satisfied with the list view which is opened when I click on the single score of the data visualization.

Now I saw that you actually can modify this, but it seems only to be the case if you are using the "configurable workspace" for CSM. I did not use this, as I only wanted to create a custom landing page, not much more...

So can I somewhere configure which list view is opened from data visualization in Agent Workspace?  (btw: I assumed this should open the "Workspace View" for any kind of list by default, but that's also not the case...).

Thanks!

[Dominik von Fi1 · Accepted solution]

Hi Saurav, 

thanks for the hint. I just found out while checking on my PDI, that there is no "default view" defined for table sn_customerservice_task.

In doing so, I am able to add and remove columns and it is in deed the default view which is shown after clicking on the data visualization:

Default View for List which I created:

Shown in Workspace:

[Saurav11]

Hello,

If my answer helped you will appreciate if you could mark my answer as correct

Thanks.