which role is required to have the access to edit all the Incidents even if the user is not part

[sahana1998]

which role is required to have the access to edit all the Incidents even if the user is not part of the support group

Can any one please help me on this

[Dr Atul G- LNG]

Hi @sahana1998 

minimum role sn_incident_write role required. 

[sahana1998]

The one who is not part of assignment group , he/she (who is not part of assignment group ) needs to edit the incident .

which role is required apart from sn_incident_write

i was tried with sn_incident_write it is not working

[Dr Atul G- LNG]

Hi @sahana1998 

sn_incident_write is basic one, if still not working please check the ACL on Incident table.

[Robbie · Accepted solution]

Hi @sahana1998,

@Dr Atul G- LNGis correct in stating that the 'sn_incident_write' role provides edit access to all incidents. This is however based on what I would suggest is a vanilla or baseline OOB (Out Of Box) instance such as a PDI.

I can pretty much guarantee based on your requirement that ACL's have been edited and additional ACL's and config changes have been made on your instance.

You're going to have to review the ACL's and your instance to see what's been implemented starting with the Incident Table - write ACL to see what additional requirements have been configured - for example - member of the support group.

To review the ACL's - Elevate your role to 'security_admin' by clicking on your avatar in the top right hand corner and then search for 'Access Control (ACL)' in the Navigation menu.

Review the ACL's with the 'write' operation for name: incident

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie