which variable type we can use in catalog item if we need enter multiple author name and book name ?

[HIROSHI SATOH · Accepted solution]

In ServiceNow, if you need to allow users to enter multiple author names and book names in a catalog item, the best variable type to use is Multi-row Variable Set. This allows users to input multiple rows of data, where each row can include fields like "Author Name" and "Book Name."

With a multi-row variable set, you can define variables within each row, allowing users to input multiple authors and books in one request.

Other

1. Reference:

   • Use case: If authors and books are already defined as separate tables in your ServiceNow instance, a reference variable can be used to link multiple records from those tables to the catalog item. This provides a structured and maintainable approach.
   • Example: Create reference fields to the "Author" and "Book" tables, allowing users to select multiple authors and books from lists.

2. Multi-line text:

   • Use case: For simpler scenarios where you don't need to link to existing records, a multi-line text field can be used to allow users to manually enter author and book names, separated by commas or newlines.
   • Example: Create a multi-line text field named "Authors" and another named "Books", where users can type in the names.

[HIROSHI SATOH · Accepted solution]

In ServiceNow, if you need to allow users to enter multiple author names and book names in a catalog item, the best variable type to use is Multi-row Variable Set. This allows users to input multiple rows of data, where each row can include fields like "Author Name" and "Book Name."

With a multi-row variable set, you can define variables within each row, allowing users to input multiple authors and books in one request.

Other

1. Reference:

   • Use case: If authors and books are already defined as separate tables in your ServiceNow instance, a reference variable can be used to link multiple records from those tables to the catalog item. This provides a structured and maintainable approach.
   • Example: Create reference fields to the "Author" and "Book" tables, allowing users to select multiple authors and books from lists.

2. Multi-line text:

   • Use case: For simpler scenarios where you don't need to link to existing records, a multi-line text field can be used to allow users to manually enter author and book names, separated by commas or newlines.
   • Example: Create a multi-line text field named "Authors" and another named "Books", where users can type in the names.

[Ravi Chandra_K · Accepted solution]

Hello @somya-gupta25 

As Hiroshi mentioned, Multi Row Variable Set would suit this requirement. with author and Book name fields. 

Refer the below thread to know how to create variable set 

https://www.servicenow.com/community/developer-blog/exploring-the-multi-row-variable-set/ba-p/229153...

Please Mark this answer as helpful and correct if helped

Kind Regards,

Ravi