while adding the RITM additional comment, group appproval is automatically triggered.

[shashanksha]

while updating the RITM additional comment, group appproval is automatically triggered and createad a Task. It should not untill we approve the group approval.Please help me out.

Thanks,

Shashank Sharma

[Ankur Bawiskar]

@shashanksha 

share the flow screenshots.

[Viraj Hudlikar]

Hello @shashanksha  -

Is this happening for all RITM or particular one?

If specific then try to check workflow or flow associated with it, see if it has any step for adding approval and creation of task.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[yad_achyut]

@shashanksha : Can you please Share snap of your flow. it might be getting triggered from there only

[Rajesh Chopade1]

hi @shashanksha 

The behavior you're describing is likely due to the Group Approval and Task Creation being triggered by a Business Rule, Workflow, or some script that executes when the Additional Comments are updated in the RITM (Requested Item). You want to prevent the automatic creation of a Task and triggering of the Group Approval until after the Group Approval is actually approved.

You can follow bellow checks for trouble shoot the issue:

• Identify the triggering mechanism (Business Rule, Workflow, UI Policy, etc.).
• Check for Business Rules that create tasks upon updating the Additional Comment.
• Review and modify Workflows that automatically trigger the task creation.
• Add conditional checks to ensure tasks are only created when the Group Approval is approved.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh