White screen when attempting to export one type of Change Request to PDF

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elaine10
Tera Guru

‎06-05-2024 11:54 AM

Has anyone ever come across this? We have 3 different change types: Normal (normal), Emergency (custom), Informational (standard). We have always been able to export these Change forms to PDF. It was reported by a user today that the Informational change will no longer allow a PDF to be generated. The other 2 change types work fine. I don't see any errors in the logs. It just white screens the form. Has anyone faced this issue? Was there a system property that changed in Vancouver? The user reported that the last time it worked was in September, which was before our Vancouver upgrade (currently patch7-hotfix2a).

 

Thanks for any help!

 

informational1.png

 

informational2.png

 

 

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elaine10
Tera Guru

‎06-05-2024 11:55 AM

I should also add that export to XML is working fine for the Informational change. It is just the PDF ones that are not.

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elaine10
Tera Guru
In response to Sid_Takali

‎06-05-2024 12:34 PM

I will try these. Thank you!

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