White screen when attempting to export one type of Change Request to PDF

[elaine10]

Has anyone ever come across this? We have 3 different change types: Normal (normal), Emergency (custom), Informational (standard). We have always been able to export these Change forms to PDF. It was reported by a user today that the Informational change will no longer allow a PDF to be generated. The other 2 change types work fine. I don't see any errors in the logs. It just white screens the form. Has anyone faced this issue? Was there a system property that changed in Vancouver? The user reported that the last time it worked was in September, which was before our Vancouver upgrade (currently patch7-hotfix2a).

Thanks for any help!

[elaine10]

I should also add that export to XML is working fine for the Informational change. It is just the PDF ones that are not.

[Sid_Takali]

Hi @elaine10 These KB Article may help you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856086

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538458

[elaine10]

I will try these. Thank you!

[elaine10 · Accepted solution]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856086 worked in this case. Thank you again!