Hello Experts,
To raise a universal request, is it mandatory to have a role or any user can raise it ?
Also when a Universal Request is created via an OOB inbound action "Create Universal Request", what is the role of the condition below :
!gs.nil(gs.getProperty("sn_uni_req.ur_email")) && email.recipients.split(",").some(function(recipient) { return gs.getProperty("sn_uni_req.ur_email").toLowerCase().indexOf(recipient.trim().toLowerCase()) > -1; });
This inbound can be found in - /sysevent_in_email_action.do?sys_id=db672f79530320107465ddeeff7b12c2&sysparm_view=&sysparm_record_ta...
Please help me in this , as i am not able to reach to the conclusion how it is getting created based on the condition,
