12-17-2024 05:18 AM
Hi All ,
when customers are adding additional on incident , the comments are getting duplicated , suppose if i add 'shabbir' in additional comments , its updating 2 times
How to solve this ?
Thank you,
Shabbir Shaik
Solved! Go to Solution.
12-17-2024 05:34 AM
@shabbir5
any BR on that table has current.update()?
Did you check for all records on that table this is happening or only for some?
View solution in original post
12-17-2024 07:08 AM
we have two integrations so we have two Before business rules with no current.update(). order one is 1000 and other is 1100
12-17-2024 10:36 PM
yes ankur its happening for both randomly
when we have company as XYZ then its happening
and i observed the same issue for change ticket as well
please help me with your inputs
Regards
