Why am I getting a NumberFormatException?

[johnfeist]

I have an email script that gets called by a number of different notifications using several email templates.  It has been working as expected.  Today I went to use it on an updated version of the incident commented notification.  When I run that notification, I get this error  java.lang.NumberFormatException.forInputString(NumberFormatException.java:65

From what I'm finding online this comes from trying to convert alphanumeric characters to a numeric format.  The problem is that I'm not doing anything like that.  I've even gone so far as to create an empty script and it still gets this error.  I thought that maybe the script got corrupted so I built a new version with the same result.

Since this notification runs from an event, I wrote a little script to test it.  If I use a different event holding all the other factors constant everything works as expected.  When I use incident.commented as the event I get the error.

I know this makes no sense but I'm hoping someone has also run into this and found a solution.  All suggestions are gratefully accepted.

:{).

[Tony Chatfield1]

Hi, if you could share your email script in plain text, with clear details of custom fields\references (if any), and your test script; the forum would be in a better position to review and advise otherwise there is not much that can be diagnosed from an error message with no context.