Why are so many OTB choice values identical?

MBarrott
Mega Sage

‎04-01-2024 08:52 AM

I've noticed there is a LOT of choice field values which are seemingly the same, while representing entirely different choices or states etc

 

This has caused me a recent issue with a business rule, which checks against the state value rather than label. 

 

With all the number options, why are they limited? 

0 Helpfuls
  • 300 Views
2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎04-01-2024 09:22 AM - edited ‎04-01-2024 09:23 AM

@MBarrott Mostly applicable in case of the state field on the tables extended form the task table in such cases value field contains integer value ranging from -10 to +10. Not sure why the ServiceNow product team chose to stick to fix set of integer values for the state field.

0 Helpfuls

Bert_c1
Kilo Patron

‎04-01-2024 09:46 AM

There are plenty of sys_choice records that use string values for the label and value. There are no limitations that I'm aware of except the length of the two field on that table. Refer to the following:

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/localization...

 

0 Helpfuls