Why blank records /whitespaces appearing on VP approvers dropdown ?

[Virendra K]

Hi All,

I have dropdown created and there are few blank records are displaying at the top.

Not sure why its appearing ? what may be the reason ?

Regards,

Virendra

[J Siva · Accepted solution]

Hi @Virendra K 

I believe the field you're referring to is a reference field. If that's the case, the associated reference table might contain records without a display value.

For example, in the sys_user table, if the email ID is set as the display field and there are user accounts without an email ID, those records will lack a display value. As a result, they would appear as blank entries.

Please verify the value of the display field. To identify which field is serving as the display field, follow these steps:

• Navigate to Tables.
• Locate and open the table you referred to.
• In the Columns section, look for the field where the display value is set to "true."

For more details on Display field, please visit below prod doc.
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-admini...

Hope this helps.

Regards,
Siva

[Viraj Hudlikar]

Hello @Virendra K 

Just looking on screenshot it seems to be modal or ui page being called and showcased with some fields, Now the thing is how this field value are populated? Is it just choice list or reference field? Check how the records are filtered to showcase the choices? Also, check if any values are having blank value in record which is displayed i.e display value of record.
Start looking more in depth you will get to root cause and your issue will be resolved.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[AshishKM]

Hi @Virendra K ,

Please check the source table data, some records exist without value in the column which is configured as display = true.

-Thanks,

AshishKM

[lulu773]

as Ashish Said;  check the source table data