Why caller field value in incident form displays as 'created' or 'sys_id' instead of 'name'?

[Beata I_owiecka]

hi,

In incident form after I choose caller it displays as 'caller.created' value, and after saving displays as 'caller.sys_id'.
How to change it to always display as 'caller.name'?

[Ankur Bawiskar · Accepted solution]

Hi,

out of the box sys_user has Name field as Display=true

So whenever you select any value in a field which refers sys_user; it shows the user's name

Not sure why it's showing sysId

Did you check the Display field on sys_user table?

Is this happening for other reference fields as well which refers sys_user table?

regards
Ankur

[Ankur Bawiskar]

@Beata Iłowiecka 

Glad to know.

Did you mistakenly marked other response as correct?

I already covered it as 1st response to your question.

Would you mind marking appropriate response as correct based on timely response.

Regards
Ankur

[Sagar Pagar]

Hi,

Because of created or sys_id column display value is true.

Go to table and make Name field/column display as true.

Thanks,

Sagar Pagar

[Beata I_owiecka]

I went to Table -> User and changed 'name' field display value to true and 'sys_id' to false. Thanks, it worked 🙂