Resolved! How to create a reference field in UI macro.
Hi , I have a UI macro where i need to add a reference type field inside it. Please help me with some ways of adding a reference type field in a UI macro of servicenow.
Forum Posts
Resolved! Parse SOAP xml response
Hi All,How do i parse an xml response that i get from soap message ?I want the sys_id from the response.EX- i got a following response: <?xml version='1.0' encoding='UTF-8'?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/...
Change Announcement banner font-family
Hi, How to change the announcement banner font-family in Service portal. Thanks.
Resolved! Unable to deploy/create application scope
I'm working on a project where the client has 3 instances: dev, uat, and production. I created application scope on the dev instance, let's say that the app scope name was "XYZ". Then I wanted to deploy my update set (which has child update sets: Def...
Resolved! Remove Suggestion from Short Description
I created an app extended from task table. I reused short description field. Is there a way to hide the suggestion button that appear next to short description for this table? It is not needed and would possibly cause confusion for the users. I'm...
Resolved! Module having "List of records" returns blank page if there is no data in table
I've created a table and corresponding module named "Settings", now in "Link Type" tab of module, I've linked my table and selected "List of records" in Link type. My question is that when there is no data inserted in the table, the module displays ...
Lookup Select Box - how to change depending on another lookup select box
Hi community, I have trouble changing options of a lookup select box, and I couldn't find past articles which can help my situation. Lookup Selection Box A: where users choose item name to order (there are a lot of items to be ordered packed in a s...
Query table data to display in a Service Catalog field
Hi Community, I have a question about Service Catalog variables. <field A> A user selects an item name (in the image below, the variable name is "u_item_name_men") <field B> A user selects whether or not s/he wants the item new or second hand ("u_i...
CMDB Instance REST API and Reference fields when creating records from external system
Hello, I have an external system posting data to our ServiceNow instance through the CMDB Instance REST API. The issue is with Reference fields: I cannot find a way to send the name or display name of a reference field through a POST and have Service...
Resolved! How to send email after the import
Hi All, I have read few threads but I am a bit confused. I have an email which sends notification to my instance with attachment. I have an inbound email action that copies the attachment to my data source and trigger a workflow. My workflow waits fo...
How to disable a field using sn-record-picker?
Hello! I am currently working on a form where I need to disable the approver field when a requester is a manager. I already used sn-disabled but it's not working for me.<sn-record-picker field="approverField" sn-disabled="c.data.manager" table="'sys_...
Resolved! Background script help - array
I have the below background script, which will display matching Short description. I'm not getting the output properly var arr = []; var regex = /SAP/i; var strSD=''; var stdDesc=''; var gr = new GlideRecord('incident'); gr.query(); while (gr.next())...
Resolved! why Wait for condition cancelled in workflow
Hello expert! I have a simple workflow , (WAIT FOR CONDITION ) If ( x > y ) >> then wait to be ( x < y ) but the WAIT FOR CONDITION turn to cancelld ! why that ? please save my day
Resolved! Best practice for ServiceNow Development Document
Can anyone suggest me the best practices for ServiceNow Development Documentation.
Calculate difference between two date & time field excluding weekend and display the result in duration field
Hi Team, I am trying to calculate the difference between two date and time fields and get the result which excludes weekend and store the result in duration field. This is done by me via a schedule job. which works fine but does not exclude the weeke...
