why Default view is not displaying in new record -incident record

[chanikya]

using with OnChange script -in a new record if   i have changed state value from NEW to CLOSED then form view was changed to ''state_closed''view   ----working fine, after updated   record ,

if we see in list of records       view is displaying as like "state_closed"

when i clicked on NEW button then "state_closed " view is reflecting on NEW record , As per new record view should be Default view

i want to display Default view when i click on NEW button

[chanikya]

Hi Sunil,

it is working fine..!

How it is working here, Can you please explain it.

[sunilsafare]

Its the view rule in service now that redirects the forms when the condition meets. For every new incident sys_id will be empty, so we put the condition as empty for sys_id and it is working fine.

Please mark the answer as Correct if you are fine.

[chanikya]

Hi Sunil,

So no need to write any script like OnLoad , OnChange, View Rule Script..! right?

[sunilsafare]

If you have already created view rule then no need to write any other scripts.

[chanikya]

i have created View Rule as you suggested , as per that View Rule it is working fine,....!

creating record with Default View...!

Perfect sunil..!

Thank you So much Sunil...!