Why does Flow Catalog Item trigger OOB workflow?

[CJome]

Hello,

Working with my PDI I'm trying to create a catalog item that, upon submission, kicks off a "Ask for Approval" Flow. After selecting the flow as a process engine value the approval is being triggered correctly, but I seem to still be triggering that pesky OOB "Catalog Request Default Approval" approval rule. (Price is < 1000). 

I tried setting this rule to inactive but the approval is still auto approving and I'm seeing the Price < 1000 comment. I guess I don't understand how this is still being kicked off... Do I need to adjust the original Service Catalog Request workflow?

[Maik Skoddow]

Hi @CJome 

It seems that in your instance, still the old-school workflow for service catalog requests is in place.

You can deactivate that workflow and build a Flow instead. I always use a version which automatically approves the request to kick off the fulfillment process immediately:

Maik

[CJome]

Hi,

I tried inactivating the OOB Service Catalog Request Flow. This stopped the auto approval, but as a side effect, it seems that my custom flow is no longer being triggered.

[Dr Atul G- LNG]

Hi @CJome 

Expert @Maik Skoddow  said correctly, in OOTB Workflow get attaches as per the condition but if you want to overcome this, deactivate the Workflow and create a new flow and map to your catalog item..

Avoid changing in OOTB Workflow , better use the Flow designer.,

[CJome]

Hello,

I set the OOB Service Catalog Request workflow to inactive which stopped the auto approving issue. Now, the request remains in Waiting For Approval state, but my custom workflow is not being triggered when the catalog item is submitted. What am I missing here?