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why does invalid integer error comes when giving incident state as pending

priyajagyasi
Kilo Contributor

when I am changing the state of Incident to pending,it shows invalid integer text in red color below the field.Why is that so?

1 ACCEPTED SOLUTION

Geoffrey2
ServiceNow Employee

Right-click on the State field and select Configure Choices.  


Check the value of the Pending choice.   It must be a number.


The state field is an integer field, so if you created a choice with a string as a value, you will get that error.


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5 REPLIES 5

Our Pleasure Priya. Happy Working ! Thanks