Why does my ui action button does not appear on a form that calls it?

luimol · ‎07-01-2015

I'm recreating the UI action that would calculate the cost of an event from the test app marketing application, but the button that calls it in the Marketing event itself does not show it. According to the instructions it should show up. What am I missing? Below is a clip showing the form and the UI action. The UI action name is 'SHOW EVENT COST' but it does appear on my form like the sample.

Mike Allen · ‎07-02-2015

Check the Show update box. That should show it on existing records. Show insert will show it on new records.

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luimol · ‎07-02-2015

That did it Mike. After I checked the 'Show update' box on the UI action form (2nd screen), the record was updated and the 'Show Event Cost' button appeared.

Thanks for your help.

Nisar2 · ‎04-02-2019

New beginner in the world of ServiceNow and this helped me solve the same problem. Was not sure what "Show Update" and "Show Insert" meant until now. Wouldn't have hurt for them to rephrased that to something like "Show button on update"/"Show button on insert" to make more sense.

Mike Allen · ‎07-01-2015

Can you show us your form?

Also, can you uncheck the whole right side except Form Button and Form context menu: