Why does the knowledge manager role contain the itil role?

[JM1]

I have a user I'd like to give the knowledge manager role to. The knowledge manager role contains the itil role, which this user does not need to have. I know how to remove this, but I was curious if there were a reason for this that I am missing. 

Furthermore, if I do take the itil role away, the user does not have access to the UI view, only the Service Portal view. How do I give the user access to the UI platform?

[Mike Allen · Accepted solution]

Back in the day, when the world was still young, and the dinosaurs roamed the planet (probably), itil was the charge role.  If you had itil, you were a process user.  I believe knowledge managers are still process users, so the itil role may still indicate the use of that license.

[bammar]

One option though it can be arduous is to create a New Role but then you have to go to the KB acls and plug that in as a role that can Read, write, create etc Knowledge base articles, and this should keep the person in a silo and you can then reuse that role very easily later if more people need that. In Either case the person is still using a liscence to my knowledge- so if you feel the extra ITIL capabilities are ok and not a security issue for your organization the easiest is just give itil. 

[midjoule]

As per KB0725118, the itil role is included in the knowledge_manager role to be able to approve records, but you can change the setup in order to remove the itil role from the knowledge_manager role.