Why group's manager does not get approval request

Alon Grod · ‎11-27-2023

Why the group members are getting the approval request and not the group manager?

Alon Grod · ‎11-27-2023

both exclude manager and include members are false. Any suggestion how to make the request approval to be sent to the manager?

Dr Atul G- LNG · ‎11-28-2023

Hi @Alon Grod

I am not 100% sure, but i guess if you want to send email to every member including manager please provide or update the group email id. Give a try with this.

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AshishKM · ‎11-27-2023

Hi @Alon Grod ,

As per my understanding with given screen shot(s), you are trying the apply change request approval via change approval policy and this policy is considering the "assignment group" which is defined in change request [ CHG],

So check that group definition from table [ sys_user_group ] and check if manager has excluded there, (not sure 100% if that is the case but better to check.

-Thanks,

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Alon Grod · ‎11-27-2023

@AshishKM both exclude manager and include members are false. Any suggestion how to make the request approval to be sent to the manager?