Why I cant go to the incident from the parent field

[Alon Grod]

Hi,

I have the Reference field 'Parent' in my sc_req_item table. Why I dont have the option 'Open Record' and go to the current incident?

  

[Community Alums]

HI @Alon Grod ,

Can you check for any UI Policy or Business rule running for that field on the form.

[Dr Atul G- LNG]

Hi @Alon Grod 

It is due to the read only on the parent field. Please check the UI policy , as I can see that the on the dictionary level it is has no restricts. 

[Alon Grod]

@Dr Atul G- LNG there is a ui policy on this field, is there any way to make it read only using UI policy but also make the 'open record' available? 

[Dr Atul G- LNG · Accepted solution]

Hi @Alon Grod 

Both can't be done , either make it read only or edit able. But why editable, if it is getting auto populated. Check this system property please