Why I cant go to the incident from the parent field

Alon Grod · ‎12-20-2023

Hi,

I have the Reference field 'Parent' in my sc_req_item table. Why I dont have the option 'Open Record' and go to the current incident?

Dr Atul G- LNG · ‎12-20-2023

Hi @Alon Grod

Both can't be done , either make it read only or edit able. But why editable, if it is getting auto populated. Check this system property please

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View solution in original post

Ankur Bawiskar · ‎12-20-2023

@Alon Grod

is this RITM created from Incident using Create Request UI action?

If yes then parent field gets populated on REQ record.

Are you sure the parent field on RITM form is dot walked from REQ?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader